Covid-19 Notice

Information for customers

  • Keep supporting our agents when safe and possible.
  • Keep your distance. Wear a cloth face cover. Make sure your space is well ventilated.
  • Hire remote services, or services that maintain distance between you and the vendors.
  • Hire remote services, or services that maintain distance between you and the vendors.
What safety measures are our vendors taking?
Facilitypal is encouraging vendors to review government safety guidelines and pledge to take preventive measures to limit their and your exposure to COVID-19, including:

  • Obey state imposed curfew and travel restrictions.
  • Maintain 6 feet of distance from customers.
  • Wear an appropriate Mask or a cloth face cover during the job.
  • Wear gloves during the job.
  • Disinfect surfaces touched during the job.

Should I postpone my projects?
We encourage you to stay safe. Based on current government guidelines, we recommend wearing a cloth face cover, distancing yourself from our service providers while they work and sanitizing any involved spaces afterward. Please understand that any interactions with vendors could carry some risk; ultimately you should only take on projects you are comfortable with given your situation. If you postpone projects, consider reviewing the project upfront and refrain from raising support tickets. If you want to postpone an ongoing project, please contact the Facilitypal support team before canceling the ticket so that we can reevaluate vendor assignments and allocate resources carefully.

Information for vendors

  • Let customers know you’re taking their health and safety seriously by keeping up to date on government guidelines. Your profile can show prospective customers that you’re taking preventive measures to limit their — and your — exposure to COVID-19. Click the link on your profile to get started.
  • If you can’t work right now, apply for a professional leave on helpdesk,  so you won’t get new leads you can’t take on.
  • If possible, consider offering remote services, or offer digital consultations for future projects.
  • Prepare for fluctuations in demand. We expect demand to increase as COVID-19 is addressed.
Should I postpone my jobs?
We encourage you to stay safe. If you choose to take a job, based on government's current recommendation, wear an appropriate Mask or a cloth face cover, wash your hands frequently and distance yourself from customers while you work.
  • If your local health officials are restricting activity, make sure you follow their directions — some services are considered essential, and others are not.
  • Please refere to our Covid-19 guideline and conduct business as advised.

How do I stop the Covid-19 spread?

A coronavirus is a virus that causes respiratory infections. COVID-19 is the infectious disease caused by the most recently discovered coronavirus.According to the government, the most common symptoms of COVID-19 are fever, tiredness and dry cough. COVID-19 can be easily spread by people who are asymptomatic — people who don’t feel ill at all. Older people and those with underlying medical problems are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

  • Wash your hands. Washing them thoroughly for at least 30 seconds with soap and water helps kill the virus. An alcohol-based hand rub is the next best option if you can’t wash your hands.
  • Avoid close contact. Put 6 feet of distance between yourself and people who don’t live in your household.
  • Cover your mouth and nose. Everyone should wear a cloth face cover in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.
  • Cover your cough or sneeze. Use your elbow, not your hands. Or use a tissue, and then throw it away immediately.
  • Clean and disinfect. Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.
  • Monitor your health daily. Be alert for symptoms. Watch for fever, cough, shortness of breath or other symptoms of COVID-19.
  • Please obtain more information as much as you can as the situation is changing hour by hour. We recommend listening to the government and your local health officials. Some states and counties have stricter guidelines in place.